Frequently Asked Questions
Are your products original?
Yes. Every product we sell comes from a licensed Egyptian distributor or the brand's authorised agent, with an invoice to prove it.
Can I order prescription medicine online?
Prescription-only medicines cannot be added to the cart. Send us a clear photo of your prescription on WhatsApp and a pharmacist will confirm availability, price and delivery with you directly.
How long does delivery take?
Same day in Cairo and Giza for orders before 4:00 PM, and 1 to 4 working days for other governorates. Full details are on our Shipping & Delivery page.
How do I know a product suits my skin or condition?
Message us before you order. Tell our pharmacist your skin type or what you are treating and they will recommend the right product, or tell you honestly if we do not have it.
Can I pay cash on delivery?
Yes, cash on delivery is available across Egypt, along with card and mobile wallet payment.
What if I want to return something?
See our Returns & Exchange Policy. In short: 14 days for sealed, unused items, and immediate replacement for anything damaged, expired or sent by mistake.
Do you have a loyalty programme?
We are preparing one. Subscribe to our newsletter and you will be the first to know.